Complaints procedure

At Poulton Dental Care & Implant Centre, we are committed to providing the highest standard of care and service. However, if you feel that we have fallen short of your expectations, we want to know. Your feedback helps us improve, and we take all concerns and complaints seriously.

How to Make a Complaint

If you have a complaint, please let us know as soon as possible. You can do this:

  • In person – speak to any member of our team during your visit.

  • By phone – call us on 01253 894095.

  • By email – poultondental@gmail.com.

  • In writing – address your letter to the Practice Manager at Poulton Dental Care & Implant Centre, 15 Lower Green, Poulton-le-Fylde, Lancashire.

What Happens Next

  1. Acknowledgement – We will acknowledge your complaint within 3 working days of receiving it.

  2. Investigation – Your complaint will be fully investigated by our Practice Manager and, if necessary, the treating dentist.

  3. Response – We aim to provide a full written response within 10 working days. If we need more time, we will keep you informed of the progress.

  4. Resolution – We will explain our findings, any actions we have taken, and steps we are putting in place to prevent similar issues in the future.

If You Are Not Satisfied

If you are not satisfied with our response, you may contact the following organisations for further advice:

  • Private Patients:

    Dental Complaints Service – Tel: 020 8253 0800 or visit: www.dentalcomplaints.org.uk

  • General Complaints About Professional Conduct:

    General Dental Council (GDC) – Tel: 020 7167 6000 or visit: www.gdc-uk.org

Confidentiality

All complaints will be handled with sensitivity and confidentiality. Raising a concern will not affect your treatment or the way you are cared for at our practice.

At Poulton Dental Care, our goal is always to resolve complaints quickly, fairly, and to the satisfaction of our patients.